• Passport & Visa: You are solely responsible for possessing a valid passport with at least 6 months’ remaining validity beyond your intended departure date from Cambodia. Most nationalities require a tourist visa (e-Visa or Visa on Arrival). We recommend applying for the official Cambodian e-Visa at least 1 week in advance. We are not liable for denied entry, deportation, or missed tour days resulting from invalid or missing travel documents.
• Health Entry Requirements: You must check current health entry rules for Cambodia (e.g., vaccination certificates) via official government sources before travel.
• Personal Belongings: You are responsible for your personal property at all times. While our vehicles have storage compartments, we strongly advise against leaving valuables unattended. We are not liable for theft, loss, or damage to luggage, cameras, phones, or other personal items.
• Limitation of Liability: To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to this tour is limited to the total tour price paid by you. We are not responsible for indirect, incidental, or consequential damages.

• Physical Fitness Level: Our standard tours involve walking over uneven temple stairs, climbing steep stone steps (e.g., Angkor Wat's upper terrace), and exposure to tropical heat (30–38°C / 85–100°F). You should be capable of walking continuously for 2–3 hours over uneven terrain and managing up to 4–5 flights of stairs without assistance.
• Disclosure of Conditions: You must inform us in writing at the time of booking if you have any pre-existing medical conditions (e.g., heart conditions, severe asthma, mobility limitations, epilepsy, severe allergies, or pregnancy). Failure to disclose such conditions may result in our inability to accommodate you, and no refund will be given if you are unable to complete the tour.
• Dietary Needs: Vegetarian, vegan, gluten-free, and halal meal requests are available but must be requested at least 7 days before departure to ensure our restaurant partners can prepare them.

We strive to honour published prices; however, we reserve the right to adjust tour prices before your final payment due date (i.e., 30 days prior) if:

• The USD/KHR exchange rate fluctuates by more than 5% from the rate used at the time of our original quotation; or
• The Cambodian government introduces new entrance fees, taxes, or VAT charges that were not in effect at the time of your booking.
• Price Lock: Once your full payment has been received and cleared, the price is locked – no additional surcharges will be applied after that point, regardless of further fluctuations.
• Communication: Any price adjustment will be sent to you via email with a breakdown of the change, and you will have 7 days to either accept the change or cancel with a full refund.

We require all travelers to obtain comprehensive international travel insurance prior to departure. At a minimum, your policy must cover:

• Trip cancellation or interruption (minimum coverage: $5,000 USD).
• Emergency medical expenses and hospital evacuation (minimum coverage: $50,000 USD).
• Loss, theft, or damage to baggage and personal effects.
• 24-hour emergency assistance hotline.

You are responsible for understanding your policy's deductibles and exclusions. We reserve the right to ask for proof of insurance at the start of the tour. If you choose to travel without adequate coverage, you assume all financial risks for medical emergencies or last-minute changes.

• Your personal information (name, contact details, passport number, dietary needs, and medical disclosures) is collected solely for the purpose of arranging your tour—including booking accommodations, ground transport, activity providers, and complying with local tourism registration requirements.
• We will not share, sell, or rent your data to third-party marketers. We may share necessary details (e.g., dietary restrictions, passport numbers for temple permits) with our vetted local partners (hotels, guides, transport companies) strictly on a need-to-know basis.
• Your data is stored securely for a period of 3 years after your tour concludes, after which it is anonymized or deleted. You may request access to, correction of, or deletion of your data by emailing us at any time.

• On-the-Spot Reporting: If you are dissatisfied with any aspect of the tour (e.g., hotel condition, meal quality, guide service), please notify your tour guide immediately – not at the end of the day. We empower our guides to resolve most issues (upgrades, alternative routes, etc.) in real time.
• Formal Written Complaint: For issues that cannot be resolved on-site, you must submit a formal complaint in writing (via email to [Insert Customer Service Email] ) within 14 calendar days after the tour's conclusion. Complaints received after this period will not be considered. Please include your booking reference, detailed description, and any supporting photos or correspondence.
• Governing Law: These terms are governed by the laws of the Kingdom of Cambodia. Any unresolved disputes shall first be attempted to be resolved through amicable negotiation; if that fails, disputes shall be submitted to the competent courts of Siem Reap, Cambodia.

• By making a booking request (whether online, via email, or in person) and paying any deposit or full amount, you acknowledge that you have read, understood, and unconditionally accept all of the above booking conditions.
• If any provision of these terms is found to be unenforceable, the remainder shall remain in full force and effect.
• These terms supersede all prior verbal or written communications. No variation to these terms is valid unless agreed by us in writing.

If you have any questions about these terms, refund timelines, fitness requirements, or insurance needs, please do not hesitate to reach out to our customer service team at limnytravel@gmail.com or call us at +855 77 889 087 – we are happy to assist before you confirm your booking.